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Town
Agent Safeguards 3/10 Policy grade C7/12What it can do as you
Agent Safeguards
3/10What Town.com says about how Town handles the access you give it. The five scores add up to a number out of 10, with no label.
A1Logins
OAuth only, “stored securely”, with a delete control: tokens “are cleared from Town’s systems” when you disconnect. No statement that the model never sees them.
A2Capturehuman review by default
Meeting audio is uploaded and transcribed in the cloud, and the policy allows “video replays of those user sessions”, with no retention period for either.
A3Memory
Memories can be viewed and deleted one by one, but “Every preference you share gets stored permanently” and no off switch is stated.
A4Where it runs
Cloud only (“Data hosted on Convex and AWS in the United States”), kept for the life of the account.
A5Exit
Account deletion purges “all data within 30 days”, but “There’s no self-serve, structured export (a full data dump) today.”
Policy grade
7/12Read from the Town Privacy Policy and Terms of Service, US sections.
Policy grade for Town: C7/12, read from Town Privacy Policy and Terms of Service (updated 21 Jul 2026).
Access
You can view account settings and stored memories in-app, but a copy of your personal data is request-only: US “rights to access, correct, or delete your personal information” are exercised “by contacting us” at an email address, with identity checks and no stated timeline.
Portability
“There’s no self-serve, structured export (a full data dump) today”. The help page offers a Townie-compiled document or “a formal export for compliance or offboarding reasons” by email, and the terms say Memory Data “may not be exported or transferred to third-party platforms”.
Friction
Account deletion, memory deletion and the training toggle are self-serve in Settings, but access and export run through email requests with identity checks and no stated response time.
Deletion
Self-serve deletion (Settings → Delete Account) soft-deletes “immediately” with “Permanent deletion within 30 days”, connected-app tokens cleared, and “Narrow exceptions” named (legal hold, required security and audit records).
Sells / shares
The policy concedes that its advertising cookies and pixels “may constitute a ‘sale’ … or ‘sharing’” for cross-context behavioral advertising, with a “Do Not Sell or Share My Personal Information” link and Global Privacy Control honored. The security page’s “We don’t share it for advertising” conflicts, and the policy controls.
Trains AI
“We may use your personal information to train our AI models”, on by default, with an opt-out “by using the toggle feature provided in your account settings”. The security page says only “your content is used to operate and improve Town’s services for you”, and the policy controls.
Timeline
- Leaves beta with a $55M Series A
- Privacy policy and terms updated
Every cell is stated: read from Town.com’s published pages, not tested by us. Spot an error? Tell us. How agents are graded →